Digital mindset, human touch
The value of human contact
The power of technology innovation
A unified strategy
Almaviva Group among top visionary players for Digital Customer Management services
Leading the CRM sector over 30 years
Almaviva Group delivers local services through a global presence over 3 Regions: 4 Companies addressing Customer Management services in 3 Countries, with more than 30 offices, 22,000 agent positions, 5 recruiting & training centers
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Frost & Sullivan - Excellence in 2020 Best Practices, LatAm
Frost & Sullivan recognizes Almaviva Group the “Competitive Strategy Innovation & Leadership – The Contact Center Outsourcing Services Industry, Latin America” Award.
Almacontact and Almaviva do Brasil receive the prize at the award ceremony in San Antonio, Texas.
More than 500 million contacts globally
Global contact center management experience makes of Almaviva Group a leading player in innovative Digital Customer Management solutions to turn interactions between customers and service providers as valuable as ever
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Natural language-based Customer Engagement Management & real-time speech analytics to understand the voice of the customer
Almawave proprietary technology platform for natural language-based understanding and real-time analysis of human-to-human, self, assisted or supervised customer interaction over multiple traditional or social channels